Help center
How can we help you?
Help center
How can we help you?
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Frequently asked questions
How do I create my account?
Go to the sign-up page and enter your name and WhatsApp number. You'll get a 6-digit code on WhatsApp, then you create a 4-digit PIN for your future logins.
How do payments work?
At checkout, choose your payment method: Bankily, Sedad, Masrvi or Click. Confirm from your mobile wallet. Marsatna secures the payment until delivery.
How do I become a seller?
Tap "Become a seller" and fill in the form with a photo of your ID. Our team validates your account within 1 business day.
What if I receive a damaged product?
Go to My orders, open the relevant order and report the issue. You have 7 days after delivery. The return is free and the refund is full.
I forgot my PIN, what do I do?
On the login page, tap "Forgot password". We send you a WhatsApp code, you confirm it, then create a new PIN.
How do I pay after ordering?
For mobile money, pay the displayed platform number, then send a screenshot (proof) from your order page. The seller prepares the order once the payment is verified.
The seller isn't replying, what do I do?
Follow up via messaging. If there's no reply, contact support from "Contact us": our team can step in to mediate.
